Privacy Policy

Effective Date: 25th January 2025

At mzimabest.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By accessing our website, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide the best service, including:

• Personal Information: Name, phone number, email address, and delivery address provided during account creation or checkout.
• Payment Details: Securely processed information necessary for order completion.
• Order History: To understand your preferences and recommend suitable products.
• Browsing Data: Information such as IP address, device type, and website interactions to improve functionality.

2. How We Use Your Information

We use your information to:

• Process and deliver orders.
• Communicate order status and provide updates.
• Offer customer support and respond to inquiries.
• Customize your shopping experience with personalized recommendations.
• Send promotional offers and updates (only with your consent).

3. Delivery Policy

• Regions Covered: We deliver to Kiambu County and its surrounding counties.
• Delivery Timeline: Orders placed before [insert cutoff time] will be delivered within 24–48 hours. Same-day delivery may be available for select locations.
• Delivery Charges: Charges depend on your location and order size, clearly indicated during checkout.

4. Payment Methods

We accept secure payments via:

• Mobile Money (M-Pesa).
• Debit/Credit Cards.
• Bank Transfers (for bulk orders).

5. Data Protection

We implement industry-standard security measures to protect your information. Your data will not be shared with third parties except for those required to process your order (e.g., payment processors, delivery services).

6. Your Rights

You have the right to:

• Access and update your information.
• Request deletion of your data (except where legally required to retain it).
• Opt out of receiving promotional communications.